Know Your Customer

  • All shipments sent from or received into India need KYC documents (Government recognized Identity and Address proof) to be presented to Customs during shipment clearance (reference: Customs Circular No. 9/2010).
  • Absence of these documents will mean clearance delay as shipments will go into Customs Bond until KYC documents are provided by the shipper or consignee based in India.
  • Kindly upload the necessary documents at www.dhlindia-kyc.comExternal Link / New Window from your desktop or smart phone.
  • The below table provides more information about KYC documents required for shipment customs clearance. As a shipper or consignee, you can refer to the type of document that you need to submit based on type of your organization - in the table below.

Extract of Circular No.9/2010 - Customs dated 8th April 2010 on KYC norms for Courier issued by Indian Customs

Sl.No Type/Form of organization Documents to be obtained (Any 2 documents)
1 Individual
  • Passport
  • PAN card
  • Voter's Identity card
  • Driving license
  • Bank account statement
  • Ration Card
2 Company
  • Certificate of Incorporation
  • Memorandum of Association
  • Articles of Association
  • Power of Attorney granted to its managers, officers or employees to transact business on its behalf
  • Copy of PAN allotment letter
  • Copy of telephone bill
3 Partnership firm
  • Registration certificate, if registered
  • Partnership deed
  • Power of Attorney granted to a partner or an employee of the firm to transact business on its behalf
  • Any officially valid document identifying the partners and the person holding the Power of Attorney and their addresses
  • Telephone bill in the name of firm/partners
4 Trust foundations
  • Certificate of Registration, if registered
  • Power of Attorney granted to transact business on its behalf
  • Any officially valid documents to identify the trustees, settlers, beneficiaries and those holding the Power of Attorney, founders/managers/directors and their addresses
  • Resolution of the managing body of the foundation/association
  • Telephone bill